The carbide tip on your Snagger is correct! It is not designed to be pointy or sharp. Instead it is a dull end. We use high quality US made carbide for our glass breaking tips. The hardness of the carbide is what disrupts the temper of the glass causing it to break.
Motis reserves the right to refuse to laser mark any text that is or could be perceived as offensive, inappropriate or in poor taste. In addition, Motis reserves the right to refuse any image, artwork or slogan that infringes on any copyright or trademark. Inappropriate or offensive text includes but is not limited to racism, sexism, obscene, vulgar or provocative text. You take full responsibility for all texts or images submitted to Motis for laser marking.
If your text is deemed by Motis to be unacceptable, we will email you and request an alternate choice of text for custom laser marking. If an alternate cannot be provided, we will ship your order without custom laser marking and we will refund the value paid for the custom mark.
Sometimes USPS will scan a package as delivered several hours before making the actual delivery. If you just got the notification, wait for a couple hours and see if the package arrives. If the tracking says the package was left in or around your mailbox, then check around your house. Every once in a while a driver will leave a package in an odd spot (side door, etc). Sometimes they even deliver it to a neighbor by mistake. If you haven’t found the package after a day or two let us know and we will investigate further by contacting USPS.